Center for Professional Training and Development Management and Leadership

Management, Supervision & Leadership Series

The University of Scranton’s Center for Professional Training and Development is dedicated to providing state of the art instruction to clients. Our focus is on service and customer satisfaction. We offer a variety of programs and formats for client convenience and we can tailor our programs to meet the specific needs of those we serve. The scope of our activity ranges from corporate training to teacher professional development.

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Workshops

We are offering seven half-day programs between July and November. Enrollment is easy, there are no prerequisites.

Enrollment @ $95.00 each program

Multiple Program Enrollments/Discounts

Enroll in 3 1/2 day programs for $255.00

Enroll in 6 1/2 day programs for $492.00

Creating Dynamic Presentations (3 Hrs.)

This hands-on program covers the essentials of effectively presenting information to large and small groups of people. Topics covered include dealing with anxiety, developing confidence, organizing ideas, and verbal and nonverbal delivery skills. In addition key features of MS PowerPoint as a Presentation tool will be shown.

Section A
Call for Dates!
9:00 a.m. – 1:00 p.m.
Fee: $95 (materials and lunch included)

Successful Coaching: 30 Practical Rules (3 Hrs.)

Being a Successful Coach is easy when you have common sense guidelines to follow. This workshop gives you 30 Practical Rules to guide your coaching. These rules relate to purpose, delivery, traits, structure, communication, goal setting and feedback, problem solving, and setting priorities. You will leave this workshop with a booklet listing and describing the 30 Practical Rules for Being a Successful Coach and a better understanding of what it takes to profitably expand your coaching capacity. Expect lively discussion and experience sharing.

Call for Dates!
9:00 a.m. – 1:00 p.m.
Fee: $95 (materials and lunch included)

Customer Service: The Fundamentals (3 Hrs.)

Participants will identify and demonstrate the skills necessary to achieve excellence as a Customer Service Representative. Workshop topics will include: Defining Customer Service; Great Customer Service Strategies; Active Listening Techniques; An Action Plan for Good Service.

Call for Dates!
9:00 a.m. – 1:00 p.m.
Fee: $95 (materials and lunch included)

Performance Management (3 Hrs.)

This workshop offers another approach to performance management, a human-centered approach. There are Practical Rules which shape Human-Centered Performance Management. They are connection, direction, inspection, and reflection. These rules are qualitative and relate to the quality and character of human performance in the workplace by developing personal expression and recognizing talent. A booklet describing Practical Rules of Human-Centered Performance Management is included. Intense discussion and experience sharing is expected during this workshop

Call for Dates!
9:00 a.m. – 1:00 p.m.
Fee: $95 (materials and lunch included)


Time Management (3 Hrs.)

Time is always a key factor in productivity. The objective of this program is to provide the participants with methods and tools they can incorporate into their daily routine to significantly improve their effectiveness and efficiency as it relates to time management. The program incorporates a group of exercises so that participants can assess their skills, identify areas to improve and understand how their decisions impact their use of time. The program is very interactive, allowing for attendee participation and self-analysis. The session is very interactive, allowing for attendee participation and self-analysis.

Friday, October 23

9 AM – 1 PM

Fee: $95 (materials and lunch included)

Connecting - Reading and Knowing People (3 Hrs.)

You cannot build an effective working relationship with others if you lack human connection. Can you read the people you work with or the customers you interact with? Can you say you know—understand—the same people? These Practical Rules for Reading and Knowing People were collected from interviews with professional workplace coaches. What they know can help you. A booklet of Practical Rules for Connection is included. The workshop is an energetic open forum of experience sharing and discussion.

Friday, November 6
9:00 a.m. – 1:00 p.m.
Fee: $95 (materials and lunch included)

Managing Multiple Projects (3 Hrs.)

Friday, November 20
9:00 a.m. – 1:00 p.m.
Fee: $95 (materials and lunch included)