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Please take a minute to complete the following customer satisfaction
survey. Your responses will allow us to improve the level of service we
provide to our customers. Thank you in advance for your time. We
sincerely value your input.
1. How would you rate OIT’s overall
responsiveness to your service requests?
Excellent
Good
Fair
Poor
2. How
would you rate the overall professionalism of the OIT staff?
Excellent
Good
Fair
Poor
3. Please rate the level of
technical expertise your OIT staff member exhibited:
Excellent
Good
Fair
Poor
4. Please
rate the overall quality OIT provided
Excellent
Good
Fair
Poor
5. What
type of service did you receive?
Delivery/setup of equipment
Video/teleconferences
Technical support
6.
Was the service provided in a timely fashion?
Yes
No
7. What single thing could we do to
improve the services OIT provides?
Name (optional)
Organization Name
(optional)
E-Mail Address
(optional)
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Scranton