University of Scranton

Job Description

 

Title:                 TSC Student Consultant (Level 1, 2, 3)

Date:                April 2, 2009

Department:      IR Customer Services / Information Technology Services

Reports To:      Assistant Director and/or TSC Analysts

Classification:   Work Study (federal, state, university)

 

TSC Student Consultants will receive the following:

 

  • Flexible hours with a minimum of 8 hours and a maximum of 20 hours/week, each student must be eligible for the work study program through the Financial Aid Office
  • Will be paid an hourly rate
  • An opportunity to contribute toward the goal of assisting students, staff, and faculty with the integration of technology in their teaching and learning activities
  • An opportunity to work in the PIR Division under the work study program
  • An opportunity to work with emerging technologies and gain invaluable experience

 

 

TSC Student Consultant responsibilities include:

 

  • Provide technical support/troubleshoot technology related problems for the University community via telephone, walk-up, in classrooms, and at special events in the use of:

·        Software:  Windows XP and Vista, MS Office Applications, E-mail, Web browsers (Internet Explorer, Firefox), PowerTerm Telnet and FTP, etc...

·        Hardware:  PC and Macintosh basics, printer basics, scanner

·        Network:  ResNet basics, wireless network access

·        Audiovisual Equipment:  video projectors, document cameras, overhead projectors, slide projectors, tape players, TV/VCRs, camcorders, etc.

·        Systems:  Academic (Tiger), MyScranton, Royal Mail

  • Deliver, set-up, and pick-up audiovisual equipment to/from classrooms in a timely, courteous manner while also assisting the requester with getting started.
  • Handling and directly working with computer connections, video projectors, video cameras, and audiovisual equipment
  • Assisting patrons with signing out over the counter equipment loans from our storage area
  • Complete detailed equipment reservation requests
  • Perform dispatch duties upon request
    • Deliver paper and toner cartridges, clear paper jams, etc. in various labs
    • Assist faculty and staff in their offices upon request
  • Assist on special projects upon request
  • Attend student meetings

 

Student Consultant Qualifications:

 

  • Eligibility for work study through the Financial Aid Office
  • Knowledge of web browsers, MS Office applications, and audio-visual equipment helpful, but not required
  • Individuals will be required to transport medium to heavy equipment to various campus locations
  • Strong customer service and communication skills are essential
  • Knowledge of e-mail is necessary
  • Maintain a positive attitude
  • Ability to work independently as well as on a team
  • Desire to assist the University in its mission to support students, faculty, and staff in integrating technology into their teaching and learning activities

 

Applying for a Student Consultant position:

 

You can apply online at http://academic.scranton.edu/department/helpdesk/html_old/consultant_app.html.

We encourage interested students to fill out applications.   You will be contacted to set up an interview.  This is a great opportunity for students to gain valuable experience, meet and work directly with other students, faculty, and staff.  Training will be provided.