University of Scranton

Job Description

Title:                 TSC Student Supervisor (Level 4)

Date:                April 2, 2009

Department:     IR Customer Services / Information Technology Services

Reports To:      Assistant Director and/or TSC Analysts

Classification:   Work Study (federal, state, university)

 

TSC Student Supervisors will receive the following:

 

  • Flexible hours with a minimum of 8 hours and a maximum of 20 hours/week, each student must be eligible for the work study program through the Financial Aid Office
  • Will be paid an hourly rate
  • An opportunity to contribute toward the goal of assisting students, staff, and faculty with the integration of technology in their teaching and learning activities
  • An opportunity to work in the PIR Division under the work study program
  • An opportunity to work with emerging technologies and gain invaluable experience

 

 

TSC Student Supervisor responsibilities include:

 

·        Manages and coordinates the Information Resources Technology Support Center in providing technical support to the University community during weekend hours (Friday 4 – 8 pm; Saturday 12 – 6 pm; Sunday Noon – 4 pm)

·        Supervises work study students in the setup and pickup of instructional technology equipment

·        Logs unresolved problems into the problem tracking system

  • Provide technical support/troubleshoot technology related problems via telephone, walk-up, in classrooms, and at special events in the use of:

·        Software:  Windows XP/Vista, MS Office Applications, E-mail, Web broswers (Internet Explorer, Firefox) PowerTerm Telnet and FTP

·        Hardware:  PC and Macintosh basics, printer basics, scanner

·        Network:  ResNet basics, wireless network access

·        Systems:  Academic (Tiger), MyScranton, Royal Mail

·        Audiovisual Equipment:  video projectors, document cameras, overhead projectors, slide projectors, tape players, TV/VCRs, camcorders, etc.

  • Deliver, set-up, and pick-up audiovisual equipment to/from classrooms in a timely, courteous manner while also assisting the requester with getting started
  • Handling and directly working with computer connections, video projectors, video cameras, and audiovisual equipment
  • Assisting patrons with signing out over the counter equipment loans from our storage area
  • Complete detailed equipment reservation requests
  • Manage TSC Student Consultants in performing dispatch duties

·        Deliver paper and toner cartridges, clear paper jams, etc. in various labs

·        Assist faculty and staff in their offices upon request

  • Assist in training TSC Student Consultants
  • Assist on special projects upon request
  • Attend student meetings

 

Student Supervisor Qualifications:

 

  • Eligibility for work study through the Financial Aid Office
  • Knowledge of web browsers, MS Office applications, and audio-visual equipment helpful, but not required
  • Individuals will be required to transport medium to heavy equipment to various campus locations
  • Strong customer service, communication, organization and supervisory skills are essential
  • Knowledge of e-mail is necessary
  • Maintain a positive attitude
  • Ability to work independently as well as on a team
  • Desire to assist the University in its mission to support students, faculty, and staff in integrating technology into their teaching and learning activities

 

Applying for a Student Supervisory position:

 

You can apply online at http://academic.scranton.edu/department/helpdesk/html_old/consultant_app.html.

We encourage interested students to fill out applications.  You will be contacted to set up an interview.  This is a great opportunity for students to gain valuable experience, meet and work directly with other students, faculty, and staff.  Training will be provided.