Scranton
We developed a ResNet startup CD to walk you through getting connected to our residential network. The ResNet CD contains everything you will need to get connected including:
ResNet CD's are provided FREE to all University students. Pick up your ResNet CD and brochure move-in weekend at the ResNet table in the Gunster Student Center. CD's will also be available at the Help Desk in Alumni Memorial Hall.
The Help Desk can be reached by calling 941-HELP. If your problem can't be resolved over the phone, we will have a Residential Consultant (ResCon) contact you to setup an appointment to come to your room.
The Help Desk is located on the first floor of Alumni Memorial Hall. Hours of operation are Monday - Thursday 8:00am - 11:30pm, Friday 8:00am - 10:00pm, Saturday 9:00am - 9:00pm, and Sunday Noon - 11:30pm.
Laptop Services are available Sunday through Thursday from 4:00pm to 10:00pm. Students MUST remain with their laptop while service is being performed. Please note that laptops cannot be left and picked up later.
Extended hours for Laptop Services will be posted at the start of the Fall Semester on the ResNet web site.
Residential Consultants (ResCons) are available to help you get connected to the residential network and to assist you with spyware and virus related computer problems.
All technical support related to ResNet is FREE. We also provide Clean Access and the UofS version of McAfee anti-virus software FREE to all University students bringing a computer to campus. Operating System upgrades, other software, and hardware related problems are the responsibility of the student.
We make every reasonable effort to resolve your computer problem but cannot guarantee that we will be able to successfully get your computer connected to our network. You may need to contact the computer vendor you purchased your computer from if we are unable to help you.
NOTE: In some cases it is necessary to have the original computer CD's that came with your computer in order to fix a problem. Make certain you bring everything that came with your computer to campus with you. We cannot provide support for illegal copies of Windows or other software.