DIR - Software Analyst/WAN
 

Danielle Morse 
Alumni Memorial Hall 114
570-941-7603
morsed1@scranton.edu

In my position as Software Analyst/WAN for Desktop and Instructional Resources, I'm responsible for all Network related software including Netscape Communicator, Powerterm, and other networking products. I provide support to Staff, Faculty, Students, and Computer Labs via office visits, phone calls, e-mail, and walk-ins. Some of my activities include network software installations, software evaluations, software testing, documentation, installation procedures, user procedures, and troubleshooting software/hardware problems.

My involvement with the ResNet project includes evaluating, testing, and choosing the ResNet software for PC's and Macintosh, user documentation/procedures, installation procedures, support staff training, and troubleshooting.

Other projects that I'm involved with include:

The creation/maintenance of an IP Database system for recording/ tracking hardware, software, and networking information for all desktop computers in offices and lab facilities.

Equipment Budget Survey process for annually updating computer equipment for Staff and Faculty for all Departments/organizations on campus.

University Netscape Office System (UNOS) implementation.

Banner GUI testing and planning.